Read the scope and the exclusions together.

Acceptance must be recorded before a quotation becomes an instruction. Variations to scope, quantities, timing, route or materials may change the price and programme and require approval.

A draft invoice is for review. A posted invoice is retained in the accounting history; corrections use documented reversals and replacement documents. A receipt can be allocated across one or more invoices for the same customer. Each allocation is recorded and cannot exceed that invoice’s remaining balance.

Report a disputed line with its document reference and the supporting details. The responsible officer will record the review and response.