WHAT WE HELP YOU ACHIEVE
An instruction with a clear outcome.
- Clearance and forwarding instructions with defined responsibilities
- Cargo movements connected to onward delivery
- Document review, milestone records and named handling officers
Cargo clearance • Property • Software & training
CARGO • CLEARANCE • DELIVERY
Cargo clearance, forwarding and delivery for domestic and international movements.
SERVICE SCOPE AND RESPONSIBILITIES
WHAT WE HELP YOU ACHIEVE
BEFORE WE BEGIN
HOW IT MOVES FORWARD
Send the route, cargo information and available documents.
The service desk checks requirements, responsibilities and third-party charges.
Accept the written handling scope and payment arrangements.
Review recorded progress, delivery evidence and final documentation.
Send the bill of lading or airway bill, cargo description, destination and expected arrival. Our staff will review the documents, agree the scope and keep the movement on record.
Services include port clearance, pre- and post-clearance assessments, air freight, courier work, bulk cargo and dock-to-door delivery. Any advance funding is subject to a separate agreement.
THE WORK IN DETAIL
Each service has its own brief, requirements and enquiry route.
We review the shipment instruction, transport documents and clearance requirements before agreeing the handling scope.
Service details02Air cargo instructions need the route, weight, dimensions, commodity and delivery deadline.
Service details03Discuss container, groupage or bulk cargo with a named handling officer.
Service details04Arrange an assessed courier or local delivery instruction.
Service details05Discuss document review and follow-up work around a clearance instruction.
Service detailsGOOD QUESTIONS
Need something specific? Send it to the service desk handling your service.
Speak with the service deskFinal statutory assessments are confirmed through the responsible authority and authorised process. Estimates identify their assumptions.
Use your client workspace or the reference and access PIN supplied by the handling officer. Location updates show their observation time and source.
The written quotation distinguishes service fees, transport, duties and other third-party charges as applicable.
LOGISTICS
Explore cargo handling, transport and the checkpoints that keep your consignment moving.

BEFORE THE CARGO ARRIVES
Send the transport document and cargo details early. Agree who handles clearance, transport and delivery, and keep the instruction in one place.
Send an enquiryAnswers use approved Dawards information. Conversations are recorded for follow-up.