Software · 2026-10-19

Before we discuss a business application

Bring the process, forms and reports that the system needs to support.

List the people who use the current process, the records they receive and the decisions they make. A sample form and a sample report often explain more than a long feature list.

Identify what needs approval, what must be kept in the audit history and which information each role should see. Include any work done away from the office and any reports needed at the end of a day, month or year.

These details give the service desk a sound starting point for agreeing the scope, delivery stages and support arrangements.

Dawards Bond