Agree the instruction before work begins.

The accepted quotation and written appointment identify the parties, scope, fees, taxes, deposits, responsibilities, programme, changes and completion evidence. A website enquiry alone does not create a booking or contract.

The booking identifies the learner, tutor, topics, delivery mode, dates, fees, materials and cancellation or rescheduling terms. Learning outcomes depend on attendance, practice and the agreed teaching scope.

Raise a complaint or cancellation request through Connect with the instruction reference. The company will review the request against the accepted contract and applicable obligations.