Agree the instruction before work begins.

The accepted quotation and written appointment identify the parties, scope, fees, taxes, deposits, responsibilities, programme, changes and completion evidence. A website enquiry alone does not create a booking or contract.

Authority to instruct, ownership, boundaries, surveys, approvals, professional appointments and site safety arrangements must be established. Images and listings do not guarantee title or availability. Construction payments and variations follow the agreed milestones.

Raise a complaint or cancellation request through Connect with the instruction reference. The company will review the request against the accepted contract and applicable obligations.