Agree the instruction before work begins.

The accepted quotation and written appointment identify the parties, scope, fees, taxes, deposits, responsibilities, programme, changes and completion evidence. A website enquiry alone does not create a booking or contract.

The schedule records the premises, areas, checklist, frequency, materials, access, exclusions and inspection arrangements. Report damage, missed items or access problems with the visit reference.

Raise a complaint or cancellation request through Connect with the instruction reference. The company will review the request against the accepted contract and applicable obligations.